Customer Operations
An AI receptionist that sounds human and never puts anyone on hold.
Laxvish answers your phone, talks to your customers in natural language, and handles the routine calls. For complex or sensitive cases, it transfers to a human with the full conversation history. The same AI works on WhatsApp, so customers can start a call in chat and switch to voice seamlessly.
What this AI worker does
- Answers inbound phone calls in a natural human voice
- Handles routine questions (hours, location, order status, pricing)
- Books appointments and routes urgent calls to the right person
- Speaks English, Hindi, and other Indian languages
- Works on WhatsApp Business the same way (text and voice)
- Records every call and conversation for quality and compliance
How a typical engagement works
Step Week 1
We learn your call patterns
You share your top 20 reasons people call, your escalation rules, and the questions your team always answers.
Step Week 2
We set up the voice agent
We connect the AI to your phone system, your CRM, and your calendar. The AI starts in training mode.
Step Week 3
Pilot runs alongside your team
The AI takes some calls. Your team takes the rest. You review every conversation to refine the AI.
Step Week 4+
Scale to 24/7 and more languages
Once proven, the AI takes calls 24/7, in more languages, on more lines.
What you would see in the first month
- No more missed calls, even after hours
- Lower call handling costs (typical savings: 40-60%)
- Consistent call quality — every call is the AI's best call
- Every call recorded, transcribed, and logged for review
How we keep you in control
Every call is recorded, transcribed, and reviewable
You set which calls the AI can fully handle vs. which it must transfer
Sensitive topics (legal, medical, financial advice) always go to a human
You can listen in on live calls and intervene if needed
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