Customer Operations
Customer support that never sleeps and never forgets.
Your customers want answers at 11pm. Your team can't be there 24/7. Laxvish handles the routine questions instantly, in your brand voice, across every channel. When something is too complex, it hands off to a human with full context.
What this AI worker does
- Answers questions about your products, pricing, and policies
- Resolves common issues (order status, password reset, refund requests)
- Speaks in your brand voice and your customer's language
- Works on your website chat, email, WhatsApp, and Telegram
- Routes complex or unhappy customers to a human with the full conversation history
- Learns from every interaction to get better over time
How a typical engagement works
Step Week 1
We map your support questions
You share your top 50 questions, your policies, and the cases that always go to a human. We build the knowledge base.
Step Week 2
We connect your channels
We plug the AI into your website, WhatsApp, email, and any helpdesk tool you use (Zendesk, Freshdesk, Intercom, etc).
Step Week 3
Pilot runs alongside your team
The AI handles the easy questions. Your team handles the rest. You review every interaction to refine the AI.
Step Week 4+
Scale up the AI's scope
As the AI proves itself, you let it handle more questions and more channels. Your team focuses on the cases that need a human.
What you would see in the first month
- Customer questions answered in seconds, not hours
- Coverage 24/7 without hiring night-shift agents
- Lower support costs as the AI handles the easy cases
- Your team only deals with complex, high-value customer conversations
How we keep you in control
Every AI conversation is logged and reviewable
You set which questions the AI can answer automatically vs. which it must escalate
Sensitive cases (refunds, complaints, legal) always go to a human
You can update the AI's knowledge base in real time
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